exchange & return

Your satisfaction is priority for us! If you are not absolutely happy with your Bag Candy item, just let us know. Returns of original, unused merchandise accepted within 30 days of purchase for a full refund. No questions asked. Making a return is simple. Just follow the instructions below:

  1. Pack items with original packing slip and return to:
    • BagCandy, S.L.  Paseo del Parque, 29 11310 Cadiz, San Roque, Spain 
  2. Upon receipt of your returned item(s), we will process your refund.
  3. Note: The customer is responsible for return shipping fees. Exchanges will be shipped at no extra cost. For your protection, please ship with tracking and insurance.

Please allow ten (10) business days after receipt of your returned item(s) to process the refund/exchange.